Select Medical

  • Business Specialist

    Job ID
    81226
    Location
    US-PA-Mechanicsburg
    Experience (Years)
    2
    Category
    Information Services
    Street Address
    4714 Gettysburg Road
    Company
    Select Medical
    Position Type
    Full Time-Regular
    Recruiter email address
    AnYeager@selectmedical.com
  • Overview

     

    Select Medical is seeking a Business Specialist/Analyst that will be responsible for delivering quality customer service and performing daily task management and support. The areas of responsibilities include completion of assigned tasks to integrate acquisitions, implement application software, and maintain existing applications.  In addition they maintain existing documentation for system processes and procedures.

     

    This position must coordinate and communicate with other IS resources who are assigned to support application issues and project tasks.  They also work with vendors on application issues and act a liaison between users and vendors to develop requests for additional reports and/or features.

     

    The Business Specialist/Analyst is challenged with handling the interaction with users and their problems in a courteous, patient, informative and timely manner in order to ensure a superior level of customer service.  It is important for the specialist to understand and engage the proper rules for problem resolution and escalation.

     

    Responsibilities

    • Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk.  This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.
    • Ensure that all issues are logged promptly and accurately with detailed up-to-date information.
    • Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target.   Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.  
    • Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current.
    • Recognize  potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.  Submit recommendations as appropriate.
    • Participate in relevant information-sharing activities.
    • Monitor and report on any security violations related to the unwarranted access to corporate data.
    • Ensure that all problems are resolved in a timely and efficient manner.
    • Help build team spirit by assisting other staff members and promoting a positive workplace.
    • Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.
    • Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.  Submit recommendations as appropriate.
    • Support the mission and direction of Select Medical, both within the Information Services department and throughout the corporation.
    • Create, maintain and update disaster recovery procedures when changes in hardware or applications occur.
    • Ensure all changes comply with change management policies and procedures.
    • Complete any activities, tasks, and projects assigned.
    • Responsible for reporting to and completing work at assigned times
    • Testing of upgrades and fixes within defined deadlines. 
    • Available to provide on call support, as required.
    • Document business processes.
    • Develop status reports.
    • Follow project methodology.

     

     

     

    Qualifications

    • BS or BA or equivalent education and experience
    • 1 or more years IS experience
    • Requires superior teamwork skills.
    • Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
    • Excellent analytical and problem solving skills are essential.
    • Must possess a personal sense of urgency.
    • Ability to effectively multi-task and adapt to changing business priorities.
    • Superior customer service skills.
    • Excellent time management and organizational skills are required.
    • Excellent attention to detail.
    • Large scale multi-site IS operations experience.
    • PC Hardware and peripheral experience.
    • Knowledge of Microsoft productivity applications.
    • Knowledge of browser-based technology.
    • Understanding of operating systems such as Windows and OS X/iOS.

    Additional Data

    Select Medical is a leading provider of specialized health care in both inpatient and outpatient settings, treating more than 60,000 patients in a typical day.  Ranging from some of the most critically ill individuals in our nation’s healthcare system to some of the most fit athletes, our patients benefit from the combined knowledge and expertise of over 40,000 employees.  No matter what the setting, our people are dedicated to providing an exceptional patient experience. 

     

    Select Medical is expanding its Information Technology Team and is seeking highly motivated individuals to work with the latest technologies.  Select Medical offers an innovative, fast-paced work environment where an entrepreneurial spirit is encouraged.  Qualified individuals should have a degree in Computer Science, Management Information Systems, Business Administration or other equivalent education and relevant work experience.

     

    Select Medical is an EOE.