Select Medical

  • Business Analyst

    Job ID
    Experience (Years)
    Information Services
    Street Address
    4714 Gettysburg Road
    Select Medical
    Position Type
    Full Time-Regular
    Recruiter email address
  • Overview

    Select Medical began operations in 1997 and has grown to be one of the largest operators of specialty hospitals, outpatient rehabilitation centers and occupational health centers in the United States based on the number of facilities. As of September 30, 2017, Select Medical operated 101 long-term acute care hospitals and 22 acute medical rehabilitation hospitals in 28 states and 1,604 outpatient rehabilitation centers in 37 states and the District of Columbia. Select Medical’s joint venture subsidiary Concentra operated 312 centers in 38 states. Concentra also provides contract services at employer worksites and Department of Veterans Affairs community-based outpatient center. At September 30, 2017, Select Medical had operations in 46 states and the District of Columbia. Information about Select Medical is available at


    The Business Analyst I responsible for delivering quality customer service and performing daily task management and support.


    The areas of responsibilities include completion of assigned tasks to integrate acquisitions, implement application software, and maintain existing applications.  In addition, the role will also hold the following responsibilities.

    1. Maintain existing documentation for system processes and procedures.
    2. Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.
    3. Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.  Submit recommendations as appropriate.
    4. Testing of upgrades and fixes within defined deadlines. 


    This position must coordinate and communicate with other IS resources who are assigned to support application issues and project tasks.  They also work with vendors on application issues and act a liaison between users and vendors to develop requests for additional reports and/or features. The Business Analyst I works under direction with more senior business contacts. Occasionally, the analyst is assigned larger and more complex projects.


    Additional Responsibilities:

    1. Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.
    2. Ensure that all issues are logged promptly and accurately with detailed up-to-date information.
    3. Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.  
    4. Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current.
    5. Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.  Submit recommendations as appropriate.
    6. Participate in relevant information-sharing activities.
    7. Monitor and report on any security violations related to the unwarranted access to corporate data.


    • 2 or more years IS experience
    • 1 or more years project experience
    • 1 or more years healthcare experience
    • Requires superior teamwork skills.
    • Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
    • Excellent analytical and problem solving skills are essential.
    • Must possess a personal sense of urgency.
    • Ability to effectively multi-task and adapt to changing business priorities.
    • Superior customer service skills.
    • Excellent time management and organizational skills are required.
    • Excellent attention to detail.
    • Large scale multi-site IS operations experience.
    • PC Hardware and peripheral experience.
    • Knowledge of Microsoft productivity applications.
    • Knowledge of browser-based technology.
    • Understanding of operating systems such as Windows and OS X/iOS.

    Additional Data