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Float Patient Service Specialist (PSS) - Lakeland, FL

Float Patient Service Specialist (PSS) - Lakeland, FL

Job ID 
Experience (Years) 
Administrative - Administrative Services
Street Address 
3900 South Florida Ave Suite 107
Select Physical Therapy
Position Type 
Full Time-Regular
Recruiter email address 

More information about this job


Select Physical Therapy in Lakeland, FL is seeking a flexible, fast learning, Full time Float Patient Service Specialist (PSS) for our outpatient physical therapy clinic. This position requires heavy computer work and strong customer service skills. Bilingual (English/Spanish) and experience with billing and insurance verifications is a plus! This is a Full time position that includes varying hours Monday-Friday. Hourly shifts: 7am-4pm, 9am-6pm & 10am-7pm. Candidate must be flexible and have reliable transportation as this is a Float position for the Polk county market. 


We offer full medical and vacation benefits for full time hours (32+).  


Our Patient Service Specialist are similar to medical office assistants with duties including, but not limited to:

  • Patient Registration
  • Third party insurance verification
  • Co-pay collections
  • Obtaining referrals and authorizations
  • General facility upkeep
  • Greeting patients
  • Answering telephones and additional administrative functions
  • Posting daily billing and payment reconcilication 
  • Work to resolve insurance appeals and reconsiderations 
  • Maintain Payor databases 
  • Communicate with physicians, insurance companies, nurse case managers, nurses, and other medical professionals related to patient's case


This is an hourly paid position based on experience. 


To apply, complete our FULL HR application for Job ID#66540 at



Select Medical Corporation's Outpatient Division is a nationally prominent, locally driven provider of outpatient physical rehabilitation with approximately 1500 locations in 37 states, plus the District of Columbia. Throughout the country we operate primarily as Select Physical Therapy, NovaCare Rehabilitation, Physio, Kessler Rehabilitation Center, KORT, Saco Bay Physical Therapy, Concentra and Keystone Physical Therapy. Our highly respected clinical team provides preventative and rehabilitative services that maximize functionality and promote well-being. We develop individualized treatment plans to help achieve each patient's specific goals. Our integrated local market network allows us to effectively partner with physicians, employers, payors and case managers to achieve optimal patient outcomes in a cost-effective manner. We also provide physical therapy and athletic training services to professional sports teams, colleges, universities and high schools.



Responsibilities will include general clerical duties including but not limited to:

  • Greeting patients and visitors to the Center
  • Answering telephones, faxing, filing, etc.
  • Scheduling patients
  • Insurance verification
  • Assisting therapists as needed for general clinic maintenance and upkeep



  • High School Diploma or GED required
  • Good oral and written communication skills
  • Ability to use all necessary office equipment (faxes, copiers, telephones, etc.)
  • Ability to interact well with other staff members, customers, field associates and businesses
  • Ability to type 60 words per minute preferred
  • Strong customer service skills