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Medical Records Representative

Medical Records Representative

Job ID 
Experience (Years) 
Administrative - Billing
Street Address 
4714 Gettysburg Road
Select Medical
Position Type 
Full Time-Regular
Recruiter email address 

More information about this job


The Medical Records Representative is responsible for professionally and courteously fulfilling and providing a variety of medical record documentation and customer service through mail, telephone, e-mail, and personal contact in response to medical records requests.


  • Answer, forward, and log incoming medical record requests
  • Comply with state and federal privacy laws and state statutes in regards to billing and invoicing medical records
  • Resolve patient and requester inquiries, both verbal and written
  • Document all communication relative to patient accounts
  • Work with team and appropriate staff to successfully resolve record requests
  • Communicate changes in reimbursement rates, state laws/requirements, or vital account billing information


  • Excellent interpersonal, oral and written communication skills
  • Strong attention to detail
  • Ability to work independently and solve problems
  • Knowledge of indemnity insurance practices, contracts, managed care, and medical records fulfillment
  • Proficiency in Windows based office technologies
  • Must have a High School diploma or GED, with minimum one year computer experience and six months of customer service experience required