Select Medical

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Patient Account Representative

Patient Account Representative

Job ID 
Experience (Years) 
Administrative - Billing
Street Address 
4714 Gettysburg Road
Select Medical
Position Type 
Full Time-Regular
Recruiter email address 

More information about this job


Select Medical is one of the nation's largest providers of specialized acute and post-acute care. Our network of more than 42,000 employees operates or supports more than 100 hospitals specializing in long-term acute care, a growing network of rehabilitation hospitals, and approximately 1,600 outpatient centers offering physical and occupational therapy. In addition, Select Medical offers occupational medicine and urgent care through our joint venture subsidiary Concentra. 


  • Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment.
  • Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment
  • Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO
  • Manage correspondence related to designated work load
  • Address incoming center/field inquiries as necessary and in accordance with departmental guidelines
  • Identify and resolve issues impacting the timely collection of open receivables
  • Provide timely notification to the appropriate managerial staff of any identified payor issues
  • Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed
  • As necessary, request account adjustments as identified via write off requests and refund requests
  • Recommend accounts to an outside agency based upon company guidelines
  • Notify database operations of changes or additions to specific payor, plan, contact, address, or other pertinent information as necessary
  • Meet the expectations and goals for productivity and cash targets as set forth by management
  • Performs other duties or special projects as assigned


  • Good interpersonal, oral and written communication skills
  • Excellent problem solving skills
  • Good organizational skills
  • Ability to work independently with minimal instruction or supervision
  • Knowledge of insurance practices, contracts and managed care ideal
  • Required to be proficient in Windows based office technologies (ex. Word, Excel, PowerPoint)
  • High School diploma or GED required
  • 1-2 years of computer, accounting, collections, and high volume medical billing and/or insurance claims processing experience required

Select Medical is an EOE.