Patient Service Specialist - Split Locations

This position will be split between 2 clinics with Tuesday in Livonia and Friday in Westland clinic. There would also be opportunity for additional PRN coverage around the metro Detroit clinics.

Location: 2 Locations 

• 31151 Plymouth Road, Livonia MI 48187
• 1969 Wayne Roadm Westland MI 48185

Position Type: Part Time

Schedule:  8am-6pm Tues / 8am- 2pm Fri

Compensation: $16.00 - $19.00 based on experience 

Why Join Us: 

Part-time employees are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. 

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists! 

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma or GED required

Preferred Qualifications:

• 1 Year of Medical Office Experience 
• Insurance Verification Experience 

Physical Requirements:

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans