Patient Service Representative

Rush Specialty Hospital
Position: Patient Services Representative
Location: Chicago, FL
Schedule: Fulltime, M-F, 8-4:30pm
Compensation: $20 - $29 per hour, based on experience 

Rush Specialty Hospital is a critical illness recovery hospital committed to providing world-class inpatient post-ICU services to chronic, critically ill patients who require extended healing and recovery. We also have have an inpatient rehabilitation unit where we provide exceptional and compassionate care to best address the medical, physical, emotional, and vocational challenges for individuals with brain injuries, spinal cord injuries, neurological disorders, orthopedic issues, amputation, and multiple traumas.

At our company, we support your career growth and personal well-being.

• Start Strong: Extensive and thorough orientation program to ensure a smooth transition into our setting.
• Advance Your Career: Tuition reimbursement and continuing education opportunities
• Your Health Matters: Comprehensive medical/RX, health, vision, employee assistance program (EAP), and dental plan offerings
• Recharge & Refresh: Generous PTO and Paid Sick Time to maintain a healthy work-life balance
• Invest in Your Future: Company-matching 401(k) retirement plan, as well as life and disability protection
• Your Impact Matters: Join a team of over 44,000 nationwide committed to providing exceptional care.
• Ease the Burden: Company paid parking 

• Welcomes all new patients and assists in their orientation to the hospital. Answers routine and frequently asked questions.
• Demonstrates excellent communication and interpersonal skills including in-person, by phone or in-writing..
• Assists with day-to-day functions, events and services that promote an excellent patient experience.     
• Responsible for the distribution, collection and data entry of the hospital patient satisfaction survey.
• Serves as patient ambassador in soliciting patient testimony of exceptional care and communicates staff compliments to staff and management.
• Identifies and understands patient concerns/complaints and is able to escalate to the appropriate department manager immediately. Provides service recovery, feedback and assurance that concerns have been resolved wherever appropriate.
• Participates in hospital committees/activities such as Employee Engagement Committee, Patient Experience Committee, as requested. Assists in supporting patient focused service amenities.
• Maintains and enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.

Minimum Qualifications

• Requires skills in report writing, problem solving and critical thinking.
• Requires computer literacy and the ability to utilize additional software programs as implemented.
• Requires experience assisting and serving a variety of diverse cultures and patient populations.

Preferred Experience

• High School graduate or equivalent preferred.
• Previous experience within a healthcare customer service role preferred.

Equal Opportunity Employer, including Disabled/Veterans