Patient Service Specialist - Full Time

California Rehabilitation Institute

*A partnership between Cedars-Sinai, UCLA Health and Select Medical*

Century City / Los Angeles, CA 

Patient Services Specialist - Full Time (8hr shifts)

Pay Rate: $25.00 - $33.64

At California Rehabilitation Instituteour services have been designed for patients who need a longer rehabilitation hospitalization for their recovery.

Are you someone who absolutely loves to be of service to others?  Do you enjoy when people depend on you for help?  Are you organized and detail-oriented? 

Benefits of being a Patient Service Specialist with us:

• Engaged and team-oriented culture
• High success rates of patients being discharged home
• Full-benefits package (Including medical, dental, vision, 401k, life insurance, short and long term disability, and tuition assistance)
• A network of over 50,000 employees nationwide with relocation and advancement opportunities 

Responsibilities 

• Warmly greet every patient with eye contact, a smile, and a positive statement
• Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit
• Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations
• Carefully conduct insurance authorizations and verifications
• Collect co-pays from patients with attention to detail
• Offer a fond farewell, providing any pertinent information about their next appointment
• Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude
• Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep
• Live the Select Medical Values in every interaction, every day

Minimum Qualifications

• High School Diploma or GED required
• Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc.)
• Ability to type 40 words per minute preferred

General Requirements

• Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients
• Patient-centric mindset: the patient always comes first and you will make the first and last impression on them
• Exceptional communication skills: communicate proactively and with empathy
• Detail-oriented: people count on you to ensure all the details are done correctly the first time around
• Team Player: you will be an integral part of a clinical team