Patient Account Representative

Patient Account Representative – Grow Your Career with Select Medical!

Location: Pittsburgh CBO – 400 Technology Drive, Canonsburg, PA 15317
Starting Pay: $17.00 per hour (DOE)
Schedule: Monday–Friday, Daylight Hours
Work Model: On-site with hybrid/remote potential after 3 months of training

Are you detail-oriented, enjoy solving problems, and looking to build a career in healthcare? Join Select Medical as a Patient Account Representative and become part of a team that values accuracy, collaboration, and growth. This full-time position offers:

• Paid training to set you up for success
• Consistent hours for work-life balance
• Clear advancement opportunities within a leading healthcare organization

Why Choose Select Medical?

Career Growth: We invest in your success with clear paths for advancement and professional development.
Competitive Benefits: Enjoy competitive pay, comprehensive benefits, and generous paid time off (PTO).
Referral Bonuses: Earn rewards for helping us grow our team.
Comprehensive Training: Start with a thorough orientation and receive ongoing support to help you thrive.
Team-Oriented Culture: Join a collaborative, results-driven environment where your contributions matter.

What You Can Expect

• Flexible, First-Shift Schedule: Monday–Friday, daylight hours, with two 15-minute breaks and a 30-minute lunch.
• Casual Dress Code: Jeans are the norm—enjoy a relaxed, professional environment.

As part of our Accounts Receivable team, you’ll independently manage unpaid insurance claims, analyze account balances, and professionally communicate with insurance payors. Our comprehensive training program will give you the tools to succeed.

Bring your attention to detail, problem-solving skills, and passion for patient care—and grow your career with Select Medical!

As a Patient Account Representative, you will:

• Investigate and follow up on account balances overdue for 45+ days to determine reasons for non-payment.
• Communicate with responsible parties (patients, insurance companies, attorneys) to resolve delinquent accounts and document all interactions in the system.
• Review accounts early (as soon as 21 days old) to confirm clean claims are reaching the correct payor.
• Make outbound calls to reduce outstanding receivables and days sales outstanding (DSO).
• Identify and resolve issues that impact timely collection of open receivables.
• Counsel patients on financial options, establish payment plans, or initiate dunning letter processes as needed.
• Request account adjustments (write-offs or refunds) when appropriate.
• Meet productivity and cash collection goals set by management.
• Perform other duties or special projects as assigned.

Required:

• High School Diploma or GED

Preferred:

• Experience in healthcare collections
• Background in a production-based environment with set daily, weekly, and monthly goals
• Comfortable receiving and applying feedback on work quality
• Self-motivated and accountable
• Strong phone communication skills (experience in telephone collections, not just online)
• Ability to troubleshoot minor software and hardware issues
• Independent and resourceful problem solver
• Ability to maintain childcare coverage if applicable (role is not a substitute for childcare)
• Private, secure workspace at home for hybrid/remote work (cannot expose protected health information)
• Reliable Wi-Fi connection

Commitment to Diversity

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.