Patient Service Specialist

Patient Service Speicalist 

Scottsdale, Arizona

Position requires great customer service at the front desk as well as ability to verify insurances, handle prospective and current patient phone calls, collect copays, and communicate in a team environment.

Location: Will need to be able to travel between 2 locations in Scottsdale

• Primary location will be N Scottsdale (9917 N 95th St) but will also have some hours/coverage at Old Town ( 5111 N Scottsdale Rd).
• Applicant must be flexible with their time and location needs.

Position Type: Full Time

Schedule: Monday-Friday 

Compensation: $18.00 - $20.00/hour - based on experience 

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists! 

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma or GED required
• 1 Year of Medical Office Experience

Preferred Qualifications:

• Insurance Verification Experience
• 1 Year of Front Desk Experience

Physical Requirements:

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans