Collection Team Supervisor 

ON-SITE 

Starting Hourly Rate $25 (based on experience)

BONUS ELIGIBLE 

Are you results-oriented? Our dynamic team has the responsibility of resolving outstanding insurance claims so that our patients are not impacted.

We offer an exceptional employee experience, full-time hours, full benefits, paid training, and advancement opportunities. Our team offers flexible, first shift, Monday through Friday schedules. This would include two fifteen minute breaks and one half-hour lunch. We allow for casual work attire, jeans are our norm!

The Collections team supervisor will be responsible for overseeing the operation and execution of the daily workflow within the functional teams. He or She will supervise daily activity, reporting, productivity and other key metrics for the team members within assigned job function(s) in the Central Billing Office (CBO).  The supervisor will also serve as liaison between other departments within the organization and the CBO management team to facilitate effective communication of reimbursement policies, procedures, and resolutions – particularly related to cash posting discrepancies, outstanding accounts receivable and credit balance management. The supervisor will mentor new and experienced team members, answers questions, and provide additional training when needed.

• Responsible for overseeing the operation and execution of daily workflow of the functional team.
• Review AR daily to ensure consistent performance and quality follow up is routinely occurring.
• Ensures appropriate processes are followed with regard to collections procedures.
• Work with CBO manager in recommending, counseling, and coaching for improved performance. Conducts performance appraisals and suggests appropriate actions and monitor improvements in assigned job functions
• Ensure compliance of procedures for data integrity, continuous cash flow and improved customer service in relation to HIPAA compliance.
• Conduct conference calls with the facility staff to gather input, resolve open issues, and communicate performance.
• Recruit, hire, train, and develop department personnel in conjunction with Company objectives.
• Demonstrate participation and representation of job functions in monthly meetings.
• Monitor, review, and log employee productivity reports to provide feedback to staff and CBO Manager.
• Review and approve PTO requests and bi-weekly payroll through Kronos.
• Review MedHost reports to inform team members of daily, weekly, monthly, and quarterly performance targets.
• Distribute work amongst members of the team and coordinate re-assignment as necessary based on business needs.
• Maintain global knowledge of all functions and processes within the CBO. Communicate and train team members on policies and procedures.
• Liaison between team members and management to address and remedy issues/inquiries related to policy, procedures, and/or processes.
• Approve patient account contractual adjustments.
• Work directly with payor relations representatives to identify and resolve specific payor issues.
• Performs other duties or special projects as assigned.

Required:

• High School diploma required.
• Minimum three to five years in a high volume reimbursement environment required.

Preferred:

• Bachelor’s degree in business administration or accounting OR equivalent combination of experience and education preferred.
• Minimum one to two years training experience preferred.

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• No Required Weekends

Working Conditions/Physical Demands:

• Office Environment
• Sitting for extended periods of time
• Ability to lift weight up to 35 lbs. 

Equal Opportunity Employer/including Disabled/Veterans