Centralized Scheduler

RUSH Physical Therapy

Centralized Scheduler

On-site at the address above for training

(remote after training but must attend 90-day onsite training in Dublin, OH)

Full Time Mon-Fri 9am-6pm

$17-18/hour based on experience

Diverse Health Benefit Packages, paid holidays, PTO & EID Leave, 401K with company match & more

*Do you have customer service, call center, or scheduling experience?

*Are you someone who enjoys working on the business side of health care?

*Do you want to work for a company devoted to helping others and achieving outcomes that improve quality of life?

Then this might be an opportunity for you! Watch for a glimpse into life at Select Medical!

Rush Physical therapy is looking for a Full time Centralized Scheduler who will be responsible for scheduling our patients for therapy throughout an assigned region. A Centralized Scheduler candidate has excellent organizational skills, as well as strong analytical skills, including troubleshooting and problem-solving. We're looking for someone with strong customer service and interpersonal skills as well as strong attention to detail and commitment to quality and process improvement. 

We are building a highly trained and respected team that will provide preventative and rehabilitative services that maximize functionality and promote the well-being of our patients. We utilize a variety of evidence-based treatment and manual therapy techniques to create individualized treatment plans that help each patient achieve their specific goals. Our work environment offers a great opportunity to provide skilled care to our patients and grow with the NATION’S LEADER IN OUTPATIENT PHYSICAL THERAPY!

• Work as a team to ensure the office is working efficiently and that all calls are made timely manner to potential patients and referral sources.
• Responsible for accurate procedure scheduling.
• Effectively communicates with patients, families, healthcare team members, the time of visit, visit expectations, facility directions, and web address to access New Patient paperwork.
• Requests an accurate clinical history as necessary for the exam. Provides instructions and specific preparations to the individual scheduling the procedure.
• Reviews and evaluates scheduled appointments for completeness.
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• Assists with the pre-registration process by obtaining demographic and insurance information.
• Receives Physician orders and schedules procedures by both telephone and electronic media.
• Obtains provisional diagnosis, Physician orders, and patient history to substantiate the requested treatment.
• Communicates scheduling concerns to the Center Manager or market leader.
• Communicate scheduled appointments with team members at the center and scan in any supporting documentation.
• Place calls to patients for Prehab scheduling for pre-surgical appointments.
• Works closely with the marketing department for additional opportunities to develop referral sources, as well as reports any barriers to receiving referrals.
• Other duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• Two years’ experience in Healthcare field dealing with customer service.
• Excellent organizational skills.
• Strong analytical skills, including troubleshooting and problem solving.
• Strong customer service and interpersonal skills.
• Strong attention to detail and commitment to quality and process improvement.
• Excellent telephone skills. Strong computer and technological background.
• Familiarity with rehab therapy treatment and medical terminology.
• Comprehensive knowledge of Industrial Services and product lines.
• Excellent written and oral communication skills at multiple levels.
• Strong organizational and time management skills.

Preferred Qualifications

• Associate or Bachelor’s degree OR 2 years of experience in a similar role.
• Industry specific customer service certification.

Select Medical Corporation's Outpatient Division is a nationally prominent, locally driven provider of outpatient physical rehabilitation with over 1900 locations in 47 states, plus the District of Columbia. Throughout the country, we operate as Select Physical Therapy, NovaCare Rehabilitation, Physio, Kessler Rehabilitation Center, KORT, Saco Bay Physical Therapy, Concentra and Keystone Physical Therapy. Our highly respected clinical team provides preventative and rehabilitative services that maximize functionality and promote well-being. We develop individualized treatment plans to help achieve each patient's specific goals. Our integrated local market network allows us to effectively partner with physicians, employers, payers, and case managers to achieve optimal patient outcomes in a cost-effective manner. We also provide physical therapy and athletic training services to professional sports teams, colleges, universities, and high schools.