Client Services Supervisor (Customer Service)

Client Services / Customer Service Supervisor

(On-site in Camp Hill)

**Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.***

$21-25/h Hourly rate (some overtime hours could be expected) 

This opens an opportunity in our management team in the Supervisor role. A Customer Service Supervisor has a unique & vital role – one that is very connected to our patients and CBO processes. Because we are often our patients’ first stop when needing support, questions answered, etc., this role has the opportunity to touch patients’ lives every day! In addition, many of the Customer Service processes involve and impact other departments – so the Customer Service Supervisor is key in ensuring processes are effective, streamlined, and accurate.

Supervise daily activity and reporting of productivity and other key metrics for team members within assigned job function(s) in the Central Billing Office (CBO).  Liaison between other departments and the management team to allow the best communication of reimbursement policies, procedures, and resolutions to issues causing delays to cash and accounts receivable management.

• Work with the CBO manager in recommending, counseling, and coaching for improved performance. Conducts performance appraisals, suggests appropriate actions, and monitors improvements in assigned job functions.
• Manage the daily workflow and provide expertise and team leadership for the assigned CBO functions.
• Oversee daily reporting of productivity and other key metrics for team members within assigned job functions. Coordinate the consolidation of daily numbers and monthly reporting tools.. Understand and inform members of the team on quarterly, monthly, weekly, and daily performance targets.
• Distribute work among members of the team and coordinate re-distribution as necessary.
• Maintain global knowledge of all functions and processes within the CBO. Communicate and train team members on procedures and policies set by the VP of Billing Operations and the CBO manager.
• Liaison between team members and management for policy, procedures, and processing issues/inquiries. Represent job function in monthly meetings.
• Assist with department manager in recruiting, hiring, training, and developing department personnel in conjunction with the Company's objectives.
• Work with the department manager in recommending, counseling, and coaching for improved performance. Conducts performance appraisals and suggests appropriate actions, and monitors improvements in assigned job function(s).
• Supervise staff hours, schedules, and department coverage
• Supervise duties of and provide expertise and team leadership in the assigned CBO function(s).
• Performs other duties or special projects as assigned.

Required:  

• Good interpersonal, oral and written communication skills.
• Ability to organize, prioritize and manage multiple projects.
• Interpersonal skills that promote participation, teamwork and development.
• Good problem solving skills.
• Required to be proficient in Windows-based office technologies.

Preferred:

• High School diploma required.
• Bachelors degree in business administration or accounting OR equivalent combination of experience and education preferred.
• Minimum three to five years in a high volume reimbursement environment required.
• Minimum three to five years training experience preferred

For more information, visit selectmedical.com or https://youtube.com/SelectMedicalTV.

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with a company match.

“Equal Opportunity Employer/including Disabled/Veterans.“