Patient Account Representative – Workers’ Compensation

Patient Account Representative – Workers’ Compensation

Start your career in healthcare with Select Medical!  We are hiring a full-time Patient Account Representative to join our Workers’ Compensation team.  This role offers a starting rate of $17.00/hour (commensurate with experience), with a Monday through Friday, daylight schedule—no evenings, weekends, or holidays.

Why You'll Love Working with Us...

At Select Medical, your growth and success are our priority. When you join our team, you’ll benefit from:

• Clear opportunities for career advancement within a nationwide organization
• Competitive pay, comprehensive benefits, and generous paid time off
• Referral bonus opportunities for bringing great talent to our team
• A structured orientation and training program designed to set you up for success
• A collaborative, supportive, and team-focused workplace

KEY RESPONSIBILITIES:

• Review and follow up on Workers’ Compensation account balances that are 45+ days overdue.

• Investigate reasons for nonpayment by contacting the appropriate party and documenting all communications in the system.
• Ensure timely and consistent follow-up based on the last contact to move accounts toward resolution.
• Review accounts as early as 21 days from the initial evaluation to confirm claims are submitted accurately and reaching the correct payer.
• Place outgoing calls to patients, insurance companies, and attorneys to verify claim status, reduce outstanding receivables, and lower days sales outstanding (DSO).
• Identify and resolve issues that delay or prevent timely collection of open receivables.
• Counsel patients on financial options, establish payment plans, and initiate the letter process with appropriate follow-up.
• Request and process account adjustments, including write-offs and refunds, when necessary.
• Consistently meet productivity and cash collection goals set by management.
• Perform other duties or special projects as assigned.

POSITION REQUIREMENTS:

• High School Diploma or GED

PREFERRED QUALIFICATIONS:

• Healthcare collections experience
• Experience working in a production based environment where daily, weekly and monthly goals are set and routinely met.
• Have experience with receiving feedback regarding quality of work.
• Self-Motivated and Accountable
• Experience in telephone collections not just on-line. Must be comfortable talking on the phone.
• Proficient in trouble shooting minor software and hardware issues
• Ability to work independently and resourceful in problem solving

BENEFITS:

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program
• Paid Time Off (PTO) and Extended Illness Days (EID)
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage
• EAP, FSA, HSA, Employee discounts, Referral program
• A 401(k) retirement plan with company match

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.