Centralized Scheduler

NovaCare Rehabilitation

Centralized Scheduler

Full Time / On-Site at above address

Mon-Fri 9am-6pm (remote after training but must attend 90-day onsite training in Dublin, OH)

$17/hour based on experience

Diverse Health Benefit Packages, paid holidays, PTO & EID Leave, 401K with company match & more

*Do you have customer service, call center or scheduling experience?

*Are you someone who enjoys working on the business side of health care?

*Do you want to work for a company devoted to helping patients achieve outcomes that improve their quality of life?

Then this might be an opportunity for you! Watch for a glimpse into life at Select Medical!

• Familiarity with rehab therapy treatment and medical terminology.
• Comprehensive knowledge of Industrial Services and product lines.
• Excellent written and oral communication skills at multiple levels.
• Strong organizational and time management skills.
• Work as a team to ensure office is working efficiently and that all calls are made timely to potential patients and referral sources. 
• Responsible for accurate procedure scheduling. 
• Effectively communicates with patients, families, healthcare team members the time of visit, visit expectations, facility directions and web address to access New Patient paperwork.
• Requests an accurate clinical history as necessary for the exam.  Provides instructions and specific preparations to the individual scheduling the procedure.
• Reviews and evaluates scheduled appointments for completeness. 
• Assists with pre-registration process by obtaining demographic information and insurance information.
• Receives Physician orders and schedules procedures by both telephone and electronic media. 
• Obtains provisional diagnosis, Physician orders and patient history to substantiate the requested treatment.
• Communicates scheduling concerns to the Center Manager or market leader.
• Communicate scheduled appointments with team members at the center and scans in any supporting documentation.
• Place calls to patients for Prehab scheduling for pre-surgical appointment.
• Works closely with the marketing department for additional opportunities to develop referral sources, as well as reports any barriers to receiving referrals. 
• Other duties as assigned.

Minimum: 

• High School diploma or GED
• Organization and time management skills
• Ability to manage customer expectations in delivering superior levels of service
• Written and oral communication skills at multiple levels
• Professional telephone skills
• Strong computer and technological skills
• Ability to multi-task while on phone
• Team player/helpful

Preferred:

• Associate or Bachelor’s degree OR 2 years experience in a similar role
• Industry specific customer service certification
• Familiarity with rehab therapy treatment and medical terminology

Select Medical Corporation's Outpatient Division is a nationally prominent, locally driven provider of outpatient physical rehabilitation with 1900+ locations in 40 states, plus the District of Columbia. Our highly respected clinical team provides preventative and rehabilitative services that maximize functionality and promote well-being. We develop individualized treatment plans to help achieve each patient's specific goals. Our integrated local market network allows us to effectively partner with physicians, employers, payers and case managers to achieve optimal patient outcomes in a cost-effective manner. We also provide physical therapy and athletic training services to professional sports teams, colleges, universities and high schools. #ACN

Select Medical strives to provide our employees with work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. Other benefits include:

• An extensive and thorough orientation and training program.
• Develop collaborative relationships with multiple departments on campus.
• Corporate campus with access to walking trails and beautiful outdoor rest areas.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision insurance; Life insurance; Prescription coverage.
• 401(k) retirement plan with company match.
• Short and Long Term Disability.
• Personal and Family Medical Leave.

Equal Opportunity Employer/including Disabled/Veterans