Patient Services Representative

Hospital Name: West Gables Rehabilitation Hospital

Position: Patient Service Representative 

Location: Miami, FL

Schedule: Full Time 

Our Inpatient Rehabilitation Hospital is committed to providing exceptional and compassionate care to best address the medical, physical, emotional, and vocational challenges for individuals with brain injuries, spinal cord injuries, neurological disorders, orthopedic issues, amputation, and multiple traumas.

At our company, we support your career growth and personal well-being.

• Start Strong: Extensive and thorough orientation program to ensure a smooth transition into our setting
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: 100% paid RN scholarship program, company-matching 401(k) retirement plan, as well as life and disability protection
• Your Impact Matters: Join a team of over 44,000 committed to providing exceptional patient care

The Patient Services Representative (PSR) is responsible for a variety of activities related to the patient experience. The primary tasks include:

• Assists with day-to-day functions, events, and services that promote an excellent patient experience.
• Rounding on patients and communicating with them in a respectful manner.
• Responsible for the distribution, collection, and data of the hospital patient satisfaction survey.
• Providing service recovery when needed and collecting feedback.
• Assists in activities that enhance the patient experience for patients, families and visitors.
• The PSR must be familiar with the policies and procedures so they can support patients.
• Performs other duties as requested.

• High School graduate or equivalent preferred.
• Previous experience within a healthcare customer service role preferred.
• Requires skills in report writing, problem solving and critical thinking.
• Requires computer literacy and the ability to utilize additional software programs as implemented.
• Requires experience assisting and serving a variety of diverse cultures and patient populations.