Medical Front Office - Patient Service Specialist

Position: Patient Service Specialist

Location: Indian Orchard, MA

Type of Employment: Partime

Schedule: Monday through Thursday (PM shifts) & (Fridays (8am to 6pm)

Compensation: $16 to $18/hour (Pending experience) 

When patients enter our outpatient physical therapy center in Indian Orchard, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Fostering Well-Being:  We offer benefits which support the financial, work/life and emotional well-being of you and your family members.  Part time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. We also offer our employee assistance program to part time employees.

Check out the video below for additional insight into the work of our Patient Service Specialists! 

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma/GED required

• 1 Year of Front Desk Experience

• 1 Year of Scheduling Experience

Preferred Qualifications:

• Insurance Verification Experience
• Health Care Experience

Equal Opportunity Employer/including Disabled/Veterans