Correspondence Representative (entry/junior level office job)

Correspondence Representative

(full- time, on-site)

Entry Level/Junior Office Job

Starting at $15.50 per hour 

Why work at Select Medical?

We are committed to your growth and success:

• Career advancement opportunities 
• Competitive pay, benefits and paid time off (PTO)
• Employee Assistance Program, including in-person or video counseling sessions
• Thorough orientation program
• Professional On-Demand Learning Modules

Availability of benefits is dependent on role with Select Medical. 

Do you enjoy puzzles and research? Are you results-oriented? If so, our correspondence representative position may be a phenomenal career for you! Our team is responsible for resolving outstanding insurance claims.

As a member of the account receivables team, you’ll resolve unpaid insurance claims and help ensure our patients are not being billed incorrectly. Through our paid training, you’ll be given the tools and foundation to analyze accounts and contact insurance companies.

Our team offers first-shift, Monday through Friday schedules (includes two 15-minute unpaid breaks and one paid 30-minute lunch). Casual work attire is fine – jeans are our norm!

At Grandview, we’re all about having a great employee experience! From our Wednesday food trucks to educational seminars to our annual Hershey Park trip, we want to help you connect with colleagues and enjoy being a part of the Select Medical family.

• Inventory, review, follow-up, and respond to all correspondence as required for payment for all dates of service earlier than 120 days.
• Categorize non-payment reasons as outlined by manager, contact responsible party to establish reason for delinquency, and notify manager on accounts that are unable to be resolved.  Transfer bad debt write offs to CBO manager and refund requests to the CBO Coordinator.
• Communicate with clinics and/or patients for additional information needed for payment of claims or identify other payment options.
• Work with assigned insurance carriers in obtaining retro authorization
• Document in billing system all denial reasons and verbal and written activities relative to that account. 
• Performs other duties and special projects as assigned.

POSITION REQUIREMENTS

• High School Diploma or GED
• One year of customer service experience – Retail/Hospitality/Banking/Healthcare

PREFERRED QUALIFCATIONS

• Good interpersonal, oral and written communication skills.
• Excellent problem solving skills.
• Good organizational skills.
• Ability to work independently with minimal instruction or supervision
• Knowledge of indemnity insurance practices, contracts and managed care ideal.
• Required to be proficient in Windows based office technologies (ex. Word, Excel, PowerPoint).
• Minimum one year of computer and high volume medical billing and/or insurance claims processing experience preferred.

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans