Patient Service Specialist

Position: Patient Service Specialist 

Location: West Orange, NJ - (Hospital Based Outpatient setting)

Schedule: Monday-Friday 10:00am-6:00pm
Compensation: $20-$23 hourly depending on years of experience 

** Prior experience with authorizations and insurance verifying highly preferred **

At Kessler, we take pride in creating an exceptional patient experience, helping our patients get back to athletics, work, life, and the things they love. 

Our benefits package supports your career growth and personal well-being:

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Ease the Burden: Our student debt benefit program helps alleviate the financial pressure of student debt
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive benefits packages
• Invest in Your Future: Company matching 401(k) retirement plans
• Advance your Career: We offer a tuition reimbursement program 
• Go Anywhere with Us: 1900 centers in 39 states, offering internal movement

• Greets patients with exceptional customer service to create a positive patient experience
• Answers phones
• Ability to Multi-task in a high volume setting
• Insurance verification and pre-authorization
• Schedules patients appointments and checks them in at arrival
• Collection of co-pays
• Daily cash balancing and weekly banking deposits
• Patient intake and data entry to ensure proper billing
• Complete daily billing reports and work with central billing office (CBO)
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience

Minimum Qualifications

• HS diploma or GED is required
• Customer service experience required

Preferred Experience

• Knowledge of insurance verification preferred
• Healthcare, Medical, Dental office administration preferred
•  Authorizations and insurance verification background preferred 
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Equal Opportunity Employer/including Disabled/Veterans