Patient Service Specialist

Position: Patient Service Specialist

Location: 1499 6Th Street NW Winter Haven, FL 33881

Type of Employment: Part Time 

Schedule: Weekdays, 20-25 hours/week

Compensation: $15/hour (Pending Experience) 

When patients enter our outpatient physical therapy center in Winter Haven, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists! 

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma or GED
• Health care experience

Preferred Qualifications:

• 1 Year of Medical Office Experience