Medical Front Office - Patient Service Specialist - Float

Position: Patient Service Specialist 

Location: Waynesboro, VA

Type of Employment: PRN/Per diem - Floater - Waynesboro, Staunton and Charlottesville clinics

Schedule: Weekdays - Monday, Wednesday, Friday (8am to 4:30pm) and  Tuesday/Thursday (10am to 7pm)

Compensation: $17-$19/hour - (Pending experience) 

When patients enter our outpatient physical therapy center in Waynesboro, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Able to cover in various locations when needed to support team members in the Staunton, Waynesboro and Charlottesville clinics. Will cover for PTO requests in all 3 centers. Best to generally live near Waynesboro and must be willing to travel to Staunton, Waynesboro and Charlottesville.

Check out the video below for additional insight into the work of our Patient Service Specialists! 

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma/GED required
• 1 Year of Front Desk Experience
• 1 Year of Medical Office Experience

Preferred Qualifications:

• Insurance Verification Experience
• Previous Therapy Experience

Equal Opportunity Employer/including Disabled/Veterans