Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation

Fort Worth, TX (Lake Worth)

Patient Service Specialist (PSS)

Part Time

 Hours: Monday-Thursday 3p-7p  and Friday 8a-1p

 Some travel required. Must be flexible with hours to help cover surrounding clinics if needed

Possible area of coverage: Fort Worth Fossil Creek, Aledo, and Weatherford

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 -$25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Seeking part-time PSS. In the hunt for a proactive, organized, detail oriented, team player who is flexible and self-motivated. Must be flexible with hours to help cover the clinic needs and willing to help cover surrounding clinics if needed. Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians. 
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Equal Opportunity Employer including Disabled/Veterans