Business Analyst 1 - Outpatient Applications (ON-Site)

Business Analyst I

(Hybrid/On-site/Local)

1-2 days on-site in Mechanicsburg, PA

***Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.***

Seeking a detail-oriented and results-driven techno-functional Business Analyst I. The Business Analyst I should bridge the gap between business requirements and technology solutions. This role works closely with stakeholders across the organization to gather requirements, analyze processes and partner with development teams to design and deliver effective technical solution that support strategic initiatives.

As a Business Analyst, you will provide support to projects related to a variety applications critical to our outpatient line of business. In this role, you will be viewed as a subject matter expert. The areas of responsibilities include completion of assigned tasks for newly developed functionality, implementation of application software, and maintenance of existing applications. You will be responsible for creating and maintaining documentation as well as testing application functionality.  You will ensure customer satisfaction by responding in a timely manner for issues escalated from the Solution Center.  This position must coordinate and communicate with other IS resources who are assigned to support application issues and project tasks. Provide on call support, as required and occasional planned off hours support for project/release implementations.

• Collaborate with business stakeholders to elicit, analyze and document functional requirements.
• Translate business requirement into technical specifications for development teams.
• Lead and/or support system configuration, testing and deployment activities.
• Implement new applications/features and/or maintain applications/features.
• Troubleshoot issues and coordinate with technical teams to resolve production incidents.
• Create process flows and technical documentation.
• Serve as a liaison between business users and technical team to ensure clarity and alignment.

Other Job Functions; 

• Develop, manage and collaborate on standard practices and processes within the SDLC framework.
• Collaborate with business stakeholder to identify needs, capture requirements and translate them into functional specifications.
• Analyze and document current business processes and workflows; recommend improvements for efficiency and effectiveness.
• Work with cross functional teams to design and implement business solutions
• Complete any activities, tasks, and projects assigned.
• Complete testing of upgrades and fixes within defined deadlines.
• Ensure all changes comply with change management policies and procedures.
• Create, maintain and update disaster recovery procedures.
• Available to provide on call support, as required.
• Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.
• Ensure that all issues are logged promptly and accurately with detailed up-to-date information.
• Ensure timely escalation of problems by documenting the impact and assigning an appropriate priority and resolution target. Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.  
• Recognize potential areas where policies and procedures require change, or where new ones need to be developed. Submit recommendations as appropriate.
• Support the mission and direction of Select Medical, both within the Information Services department and throughout the corporation.

Required:

• BS or BA or equivalent education and experience.
• 2 or more years IS experience in a techno-functional or business analysist role with both business and technical exposure.
• 1 or more years project experience.

• 1 or more years healthcare or healthcare billing experience.
• Proficient in SQL.
• Familiarity with APIs, system integrations and browser-based technology.
• PC hardware and peripheral experience.
• Knowledge of Microsoft productivity applications.
• Understanding of operating systems such as Windows and OS X/iOS.
• Superior teamwork skills.
• Strong problem-solving, communication and stakeholder management skills.
• Ability to effectively multi-task and adapt to changing business priorities.
• Superior customer service skills.
• Excellent time management and organizational skills.
• Attention to detail.

Preferred:

• Ability to operate using standard methodologies for the completion of tasks within an agile environment
• Understanding of SDLC (Software Development Lifecycles)

Select Medical and its parent company, Select Medical Holdings Corporation (NYSE: SEM), are based in Mechanicsburg, Pennsylvania, and honored to be recognized as one of America’s Best-In-State (Pennsylvania) Employers 2020 by Forbes.

For more information, visit selectmedical.com or https://youtube.com/SelectMedicalTV. Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with a company match.

“Equal Opportunity Employer/including Disabled/Veterans.“