Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation

Plano, TX (15th)

 Patient Service Specialist (PSS)

 Hours: vary M- F between 7am - 7pm

 PRN (as needed)– Float

Candidate will be required to travel to multiple outpatient clinics.

Area of Coverage: Plano, Frisco, Addison, Carrollton, Richardson, and Farmers Branch

PRN rate: $21.00 per hour 

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians. 
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Equal Opportunity Employer including Disabled/Veterans