Secondary to Medicare Account Representative

Secondary to Medicare Account Representative
Location: Canonsburg, PA | Company: Select Medical / NovaCare Rehabilitation

Are you passionate about healthcare and billing operations?  Select Medical / NovaCare Rehabilitation is hiring a Secondary to Medicare Account Representative to join our dynamic and fast-paced Outpatient Central Business Office (CBO) team in Canonsburg, PA.  If you’re seeking a rewarding career with opportunities for growth and advancement, we encourage you to apply!

Why Join Select Medical?
At Select Medical, we are committed to supporting your professional growth and success.
• Clear career advancement paths
• Competitive pay and comprehensive benefits package

• Generous Paid Time Off (PTO)

• Employee referral bonus eligibility

• Supportive, team-focused environment

• Extensive paid orientation and training program

Position Overview:
As a Secondary to Medicare Account Representative, you will play a key role in optimizing billing and collections performance.  You will manage overdue balances, investigate claim issues, and work closely with patients and insurance companies to ensure timely payments.  Your contributions will directly impact the success of our Central Business Office and the achievement of our annual business goals.

• Review and manage open secondary claim balances where Medicare is the primary or secondary payer.
• Investigate claims overdue by 60 days or more; document all verbal and written communications.
• Conduct outbound calls to patients and insurance companies to resolve outstanding balances.
• Manage incoming correspondence and address inquiries from patients, field offices, and centers.
• Identify billing errors and payer issues; escalate concerns to supervisors as needed.
• Maintain accurate records and ensure timely follow-ups for account resolution.

Required Qualifications:

• High School Diploma or equivalent.
• At least one year of customer service experience (retail, hospitality, banking, or healthcare).

Preferred Qualifications:

• Experience in an office or medical billing environment.
• Strong computer skills with proficiency in Microsoft Word and Excel.
• Ability to work efficiently across multiple programs with dual monitors.
• Excellent communication, organizational, and problem-solving skills.
• Detail-oriented, adaptable, and able to meet deadlines.
• Passionate about career development and contributing to a collaborative team environment.

Work Environment and Physical Demands:

• Office setting with extended periods of sitting.
• Ability to lift up to 35 pounds.
• Monday-Friday schedule, no weekend shifts required.

Benefits:

• Paid Time Off (PTO) and Extended Illness Days (EID) • Health, Dental, Vision, and Prescription insurance coverage • Life insurance and disability benefits • 401(k) retirement savings plan with company match • Ongoing career development opportunities

About Select Medical:

Select Medical is dedicated to creating a diverse and inclusive workplace where all employees can thrive. We are an equal opportunity employer and value the unique contributions each individual brings to our team.