Centralized Scheduler

Position: Centralized Scheduler

Location: Mentor, OH

Type of Employment: Full-time

Schedule: Weekdays (Hours Vary), 2 evenings until 7pm

Compensation: Starting at $15/hr pending experience

NovaCare Rehabilitation is looking for a Full time Centralized Scheduler who will be responsible for scheduling our patients for therapy throughout an assigned region. A Centralized Scheduler candidate has excellent organizational skills, as well as strong analytical skills, including troubleshooting and problem solving. We're looking for someone with strong customer service and interpersonal skills as well as strong attention to detail and commitment to quality and process improvement.

** Employee will be working as part of the Central scheduling team. Day to day responsibilities will be helping to maintain electronic referrals sent to Centralized scheduling, maintain authorizations, collect co-pays, and verifying insurance benefits. 

Employee  will also provide support scheduling for our In-Home Therapy program;  sharing in overflow tasks along with PTO coverage when needed.  PRN evening and weekends may be necessary and will rotate with other scheduling team members.**

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

• Familiarity with rehab therapy treatment and medical terminology.
• Comprehensive knowledge of Industrial Services and product lines.
• Excellent written and oral communication skills at multiple levels.
• Strong organizational and time management skills.
• Work as a team to ensure office is working efficiently and that all calls are made timely to potential patients and referral sources. 
• Responsible for accurate procedure scheduling. 
• Effectively communicates with patients, families, healthcare team members the time of visit, visit expectations, facility directions and web address to access New Patient paperwork.
• Requests an accurate clinical history as necessary for the exam.  Provides instructions and specific preparations to the individual scheduling the procedure.
• Reviews and evaluates scheduled appointments for completeness. 
• Assists with pre-registration process by obtaining demographic information and insurance information.
• Receives Physician orders and schedules procedures by both telephone and electronic media. 
• Obtains provisional diagnosis, Physician orders and patient history to substantiate the requested treatment.
• Communicates scheduling concerns to the Center Manager or market leader.
• Communicate scheduled appointments with team members at the center and scans in any supporting documentation.
• Place calls to patients for Prehab scheduling for pre-surgical appointment.
• Works closely with the marketing department for additional opportunities to develop referral sources, as well as reports any barriers to receiving referrals. 
• Other duties as assigned.

Minimum: 

• Highschool Diploma or GED
• 1 Year of Medical Office Experience

Preferred:

• 1 year of Front Desk Experience

Select Medical Corporation's Outpatient Division is a nationally prominent, locally driven provider of outpatient physical rehabilitation with 1900+ locations in 40 states, plus the District of Columbia. Our highly respected clinical team provides preventative and rehabilitative services that maximize functionality and promote well-being. We develop individualized treatment plans to help achieve each patient's specific goals. Our integrated local market network allows us to effectively partner with physicians, employers, payers and case managers to achieve optimal patient outcomes in a cost-effective manner. We also provide physical therapy and athletic training services to professional sports teams, colleges, universities and high schools. #ACN

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.