Medical Front Office - Patient Service Specialist - Float

Position: Patient Service Specialist 

Location: Henrico, VA

Type of Employment: Fulltime - Floater - Generally throughout Richmond, Colonial Heights, Chester and Glen Allen

Schedule: Weekdays - Varies (4 days, 2 evenings until 7pm)

Compensation: $17-$19/hour - (Pending experience) 

When patients enter our outpatient physical therapy center in Henrico, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Able to cover in various locations when needed to support team members in the Richmond area. Will start as a floater at 32 hours, and potentially work into a full time 40 hours at one location in the start up facility of Glen Allen, VA. Must be willing to travel throughout Richmond, Chester, Colonial Heights while in the floating role.

Check out the video below for additional insight into the work of our Patient Service Specialists! 

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma/GED required
• 1 Year of Front Desk Experience
• 1 Year of Medical Office Experience

Preferred Qualifications:

• Insurance Verification Experience
• Previous Therapy Experience

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.