Patient Account Representative - W/C & MV Claims

Patient Account Representative - W/C & MV Claims – Healthcare Collections (Hybrid/Remote Option Available)

Join Our Team for a Rewarding Career in Healthcare Collections!

Are you a detail-oriented professional with experience in healthcare collections?  Do you thrive in a goal-driven environment and enjoy problem-solving?  If so, we want you to be part of our team as a Patient Account Representative!

Position Overview:

As a Patient Account Representative, you will manage and follow up on moderate to complex workers’ compensation and motor vehicle claims, ensuring timely and accurate resolution while meeting productivity and quality standards.

Schedule & Work Environment:

• Shift: Monday - Friday (Flex Schedule)
• Work Arrangement: Hybrid/Remote work available after the introductory period, contingent on meeting performance metrics

• Investigate and follow up on outstanding account balances over 45 days past due to determine the reason for non-payment.
• Conduct initial claim evaluations as early as 21 days old to confirm clean claims reach the correct payer.
• Make outgoing calls to patients, insurance companies, and attorneys to obtain claim status and reduce outstanding receivables.
• Identify and resolve issues impacting the timely collection of receivables.
• Counsel patients on financial options, establish payment plans, and initiate follow-up actions.
• Request account adjustments, including write-offs and refunds, as needed.
• Meet productivity and cash collection goals set by management.
• Perform other duties or special projects as assigned.

POSITION REQUIREMENTS:

• High School Diploma or GED
• Strong phone communication skills – comfortable making outbound calls

PREFERRED QUALIFICATIONS:

• Healthcare collections experience strongly preferred
• Experience working in a production-based environment with performance goals
• Ability to receive constructive feedback and apply it to improve performance
• Self-motivated, accountable, and resourceful in problem-solving
• Proficiency in troubleshooting minor software/hardware issues
• Ability to work independently in a private workspace (confidentiality required)
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BENEFITS & Perks:

We believe in supporting our employees with comprehensive benefits and work-life balance, including:

✔ Paid training & orientation program

✔ Paid Time Off (PTO) & Extended Illness Days (EID)

✔ Medical, Dental, Vision, & Prescription coverage

✔ 401(k) with company match

✔ Employee Assistance Program (EAP), FSA, HSA, & Discounts

✔ Referral program & career growth opportunities

Why Join Us?

At Select Medical, we are committed to fostering a diverse and inclusive workplace. We are an equal-opportunity employer, considering applicants without regard to race, gender, age, disability, or other protected characteristics.

Apply today and take the next step in your career with us!

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.