CBO Team Lead

CBO Team Lead

Are you a motivated leader ready to make an impact?  We’re seeking a dynamic and energetic Team Lead to oversee our Patient Account Representatives (PAR) in Canonsburg, PA.  In this key leadership role, you will drive team performance, ensure compliance standards are met, and foster a positive, growth-focused environment for our Collection Team.  If you’re passionate about mentoring and building strong teams in a supportive and performance-driven culture, this role could be the perfect fit for you.

• Guide and mentor Patient Account Representatives (PARs) to align with company goals and standards.
• Partner with the CBO Supervisor to recommend strategies, offer counseling, and provide coaching to boost team performance.
• Maintain in-depth knowledge of Collection Team processes, and lead communication and training on current procedures and policies.
• Oversee adherence to collections protocols, including negotiating settlements with attorneys for litigated cases.
• Manage service queue accounts, work files, AR aging reports, and zero-pay reports for designated clinics.
• Provide targeted support and training to PARs working within the same database.
• Work closely with the Supervisor/Manager to identify and address specific payer challenges.
• Ensure compliance with data integrity, cash flow, and customer service standards, in alignment with HIPAA regulations.
• Take on additional tasks or special projects as needed.

Required:

• High School diploma or equivalent.
• 1 year of Customer Service experience

Preferred:

• Minimum three to five years in a high-volume reimbursement environment.
• Minimum three to five years of training experience.
• Strong interpersonal, oral, and written communication skills.
• Ability to organize, prioritize, and manage multiple projects.
• Interpersonal skills that foster participation, teamwork, and development.
• Proficiency in Windows-based office technologies.

Benefits:

At Select Medical, we prioritize work-life balance for our employees, offering:

•Extensive paid orientation program.

•Hybrid / Remote may be considered upon completion of training and 90-day probationary period.

• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• 401(k) retirement plan with company match.
• No Required Weekends.

Working Conditions/Physical Demands:

• Office Environment
• Sitting for extended periods of time
• Ability to lift weight up to 35 lbs.

Join our team and make a difference in the lives of our patients while enjoying a rewarding career with Select Medical. Apply now!

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.