Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation

Northeast DFW Metroplex, TX

 Patient Service Specialist (PSS)

Hours: vary between 7am to 7pm

As Needed (Per Diem) Float

      Eligibility and effective dates vary

Candidate will be required to travel to multiple outpatient clinics.

Area of Coverage:

Murphy, Richardson, Allen, Plano, McKinney, Frisco

PRN rate: $21.00 an hour

Responsibilities

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.  
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Minimum Qualifications

• High School Diploma or equivalent required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.