Patient Account Representative

Patient Account Representative - Central Business Office - Canonsburg, PA

Starting Pay: $17.00 per Hour (DOE)
Work Schedule: Monday – Friday, Daylight Hours
Location: 400 technology Drive Canonsburg, PA 15317 On-site with Hybrid/Remote Potential after 3 Months of Training

Are you detail-oriented, enjoy problem-solving, and want to grow your career in healthcare? Select Medical is looking for motivated individuals to join our team as Patient Account Representatives. This full-time role offers consistent hours, paid training, and a clear pathway to advancement.

Why work for Select?

• Career Growth: We are committed to your success, offering a variety of career advancement opportunities.
• Competitive Benefits Package: Enjoy competitive pay, benefits, and paid time off (PTO).
• Referral Bonuses: Earn rewards for bringing great people to the team.
• Comprehensive Training Program: Start with a thorough orientation and ongoing support.
• Team-Oriented Culture: Work in a supportive, results-driven environment.

Do you love solving puzzles and conducting research? Are you a results-oriented professional looking to grow your career? If so, the Patient Account Representative role at Select Medical could be the perfect fit for you!

As a key part of our team, you’ll help resolve outstanding insurance claims, ensuring our patients are billed accurately and without unnecessary impact. We’re committed to providing an outstanding employee experience, offering full-time hours, full benefits, paid training, and clear advancement paths within our organization.

What You Can Expect

• Flexible, First-Shift Schedule: Work Monday through Friday with two 15-minute breaks and a half-hour lunch.
• Casual Dress Code: Enjoy a relaxed environment—jeans are the norm!

As an Account Receivables team member, you’ll independently work on resolving unpaid insurance claims while contributing to our collective goal of accurate billing for our patients. Through our comprehensive paid training, you’ll gain the skills to analyze account balances and professionally contact insurance payors.

Join us at Select Medical and bring your attention to detail, problem-solving skills, and passion for patient care to our team!

• Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
• Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.
• Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.
• Identify and resolve issues impacting the timely collection of open receivables.
• Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.
• As necessary, request account adjustments as identified via write off requests and refund requests.
• Meet the expectations and goals for productivity and cash targets as set forth by management
• Performs other duties or special projects as assigned.

POSITION REQUIREMENTS:

• High School Diploma or GED

PREFERRED QUALIFICATIONS:

• Healthcare collections experience
• Experience working in a production based environment where daily, weekly and monthly goals are set and routinely met.
• Have experience with receiving feedback regarding quality of work.
• Self-Motivated and Accountable
• Experience in telephone collections not just on-line. Must be comfortable talking on the phone.
• Proficient in trouble shooting minor software and hardware issues
• Ability to work independently and resourceful in problem solving
• Childcare coverage if applicable – not a substitute for child care
• Private workspace in home. Does not have to be an office but cannot be where others can view protected healthcare information while working.
• Appropriate WIFI capabilities.

BENEFITS:

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program
• Paid Time Off (PTO) and Extended Illness Days (EID)
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage
• EAP, FSA, HSA, Employee discounts, Referral program
• A 401(k) retirement plan with company match

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.