Patient Service Specialist - Float

Position: Patient Service Specialist

Location: Primary Location - Oak Ridge, TN & Secondary Location - Knoxville, TN

Type of Employment: Fulltime - FLOAT

Schedule: Weekdays - 2.5-3 days at Oak Ridge and the rest at the Knoxville clinic

Compensation: Starting at $16/hour (Pending experience) 

When patients enter our outpatient physical therapy center in Oak Ridge, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists! 

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma or GED required
• Insurance Verification Experience
• 1 year of Front Desk Experience

Preferred Qualifications:     

• 1 Year of Scheduling Experience
• 1 Year of Medical Office Experience

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.